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Customer Survey Form

OVERALL EXPERIENCE & SATISFACTION

Excellent Very Good Good Fair Poor N/A
Overall experience
Delivery of services
Value for Money
Additional comments:

SIGHTSEEING

Excellent Very Good Good Fair Poor N/A
Interesting & engaging itinerary
Uniqueness of the sites of interest
All sites listed on your itinerary were visited
Pace of the trip
Your favourite experience
Suggestions for addition/ removal of any sites
Additional comments:

GUIDE QUALITY

Excellent Very Good Good Fair Poor N/A
Please rate the guides in the following categories
Name:     Location:
Language fluency & delivery
Knowledge of destination/ sites
Appearance & courtesy
Awareness of your needs
Tour/ time management
Name:     Location:
Language fluency & delivery
Knowledge of destination/ sites
Appearance & courtesy
Awareness of your needs
Tour/ time management
Name:     Location:
Language fluency & delivery
Knowledge of destination/ sites
Appearance & courtesy
Awareness of your needs
Tour/ time management
Name:     Location:
Language fluency & delivery
Knowledge of destination/ sites
Appearance & courtesy
Awareness of your needs
Tour/ time management
Additional comments:

ACCOMMODATION

Excellent Very Good Good Fair Poor N/A
Hotel name:     Location:
Hotel name:     Location:
Hotel name:     Location:
Hotel name:     Location:
Additional comments:

TRANSPORTATION (VEHICLES & DRIVERS)

Excellent Very Good Good Fair Poor N/A
Overall quality & cleanliness of vehicle
Safety of vehicle
Appearance & courtesy of driver
Additional comments:

CRUISES (if applicable)

Excellent Very Good Good Fair Poor N/A
Overall quality of vessel
Safety & evidence of safety gear
Delivery of service on board
Quality of food & beverage
Comfort of cabin
Additional comments:

RESTAURANTS AND DINING (if applicable)

Excellent Very Good Good Fair Poor N/A
Overall selection of restaurants
Standards met your expectations
Good choice of menu selection
What was your favorite restaurant?
Additional comments:

ADDITIONAL COMMENTS ON ANY AREA

ABOUT YOU

Tour code (if you know)
First travel date
Travel destinations
Vietnam Cambodia Laos Thailand
Myanmar Bali China Singapore
Your name *
Email address *
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