Our image

Customer Survey Form

OVERALL SATISFACTION

 Excellent Very Good Good Fair Poor N/A
How would you rate the trip overall?
How would you rate this trip compared to other trips you have taken with other companies?
Please rate the value received for the price paid
Additional comments:

QUALITY OF EXPERIENCE OR SIGHTSEEING

 Excellent Very Good Good Fair Poor N/A
Was your itinerary interesting and engaging?
How would you rate the sights visited?
How would you rate uniqueness of your experience?
How would you rate the pace of the trip?
What was your favorite experience?
Were there any sites you felt were not worth visiting?
Additional comments:

GUIDE QUALITY

 Excellent Very Good Good Fair Poor N/A
Please rate the guides in the following categories
Name:     Location:
Language and people skills
Tour management
Knowledge of the destinations visited
Name:     Location:
Language and people skills
Tour management
Knowledge of the destinations visited
Name:     Location:
Language and people skills
Tour management
Knowledge of the destinations visited
Name:     Location:
Language and people skills
Tour management
Knowledge of the destinations visited
Additional comments:

ACCOMMODATION

 Excellent Very Good Good Fair Poor N/A
How would you rate the accommodation chosen?
Accessible and conveniently located
Furnished well to my expectations
Clean and safe to my expectations
Additional comments:

VEHICLES & DRIVERS

 Excellent Very Good Good Fair Poor N/A
How would you rate the vehicles used?
How would you rate the drivers selected?
Additional comments:

CRUISES (if applicable)

 Excellent Very Good Good Fair Poor N/A
How would you rate the boats/cruises on your trip?
The boats were comfortable and pleasant
The boats were safe and safety gear was evident
The service on board was good
How was the quality of the food and beverages?
The cabins were comfortable and well appointed (overnight)
Additional comments:

RESTAURANTS AND DINING (if applicable)

 Excellent Very Good Good Fair Poor N/A
How would you rate the restaurants selected overall?
The restaurants were good value for money?
The food was tasty and fresh
The restaurant was clean and hygenic
What was your favorite restaurant?
Additional comments:

ADDITIONAL COMMENTS ON ANY AREA

ABOUT YOU

 Very Somewhat Neutral Unlikely Very Unlikely N/A
Would you be likely to travel with Trails of Indochina again?
Would you be likely to recommend Trails of Indochina to a friend?
Name               *
Email address *
May we contact you via email? Yes  No
Submit the word you see beside: