L&D Bruuggeman (Switzerland)
"Yesterday we returned safely to Switzerland - after an amazing trip through Vietnam. We wanted to thank you for your perfect planning and professional advise! Both tour guides were more than perfect. One of the highlights was the scooter trip through HMC and the unforgettable cooking class with Duc (from MangoMango)."
S Jones, Australia
"So many highlights from my trip to choose from, I have no idea how I'm going to cull them down. The rest of the trip was amazing thank you – I loved Hanoi and Halong, too, so I loved every part of Vietnam. So many 'pinch-me' moments!"
N & R Youngren, USA
"Everything Trails of Indochina has put together for us is beyond first class. Please extend our thanks to the appropriate people."
“We enjoyed Thailand even more. The tour you guys set up was great. They took good care of us throughout. Our favorite part was probably the Four Seasons Tent Camp. What a unique experience. The first morning after our arrival was National Elephant Day where the hotel/camp scheduled a blessing for their elephants by a monk, followed by a gorgeous brunch for the elephants and an equally beautiful brunch for us. The next day we learned to ride our very own elephant. A blast!"
R. Becker, USA
"Trails of Indochina has been nothing but consistent in its attention to detail and also in crafting itineraries that are all unique and that take in specific activities and sights in such a way that clients really come back from a lifetime experience."
N. Dulley, USA
"The whole trip was immaculate. Both of us had the most amazing experience all around. Everything was impeccably organized, we were taken care of the entire time - we felt like royalty the entire trip!"
Ronaldo Donato, Donato Viagens, Brazil
"In these delicate moments we saw how important our partnership is and for the client how important it is do the trip with an operator. I´d like to thank everybody that worked so hard to solve this incident and special thanks for Mr. Fellippe, the tour guide that stayed with the family. We made the difference!"
J Waltes, USA
"Thanks again for your help in planning our trip to Thailand. It was a great trip and well planned and thought out. Everyone was organized, knowledgeable and terrific."
"Following our return to the UK, both my wife and I wanted to thank Trails of Indochina for the excellent arrangements they made for us for our visit to Hue and Hoi An. The visit went very smoothly with everything operating as scheduled and we would particularly like to thank our Vietnamese guide Si Huynh Dinh for all the work he put in to make our visit a success. He was able to put modern Vietnam into perspective and was most informative. We also would like to thank our driver who ensured we were safely transported. A highlight of our visit was the dinner at the former house of Princess Ngoc Son. Once again many thanks to Trails of Indochina for all the careful arrangements.
With Best Wishes,"
Sheralee & Martin
"We have just arrived safely home in Australia after an amazing 3-week holiday in Vietnam thanks to Trails of Indochina! Our thanks to the Trails team for their professionalism, care and friendliness during our visit. The local knowledge was invaluable, the guides top class and the service meant a stress free thoroughly enjoyable holiday. Thanks Trails of Indochina! We'll be back to Asia and will book with you again and recommend you to all our friends!"
Shelley & Brad
"Every detail, every logistic, every tour, every recommendation, every guide and every property were beyond our expectations. We truly felt like honored guests everywhere we went and were able to experience the culture up close and personal through our very hospitable, knowledgeable and flexible guides. They even helped point us in the right direction when we ventured around on our own, or in one case went out of their way to help with a minor health issue. Everything was simply perfect.
Alexandra and Luke
"Our dream to have an intimate and glamorous Western wedding in remote Laos came to life and exceeded our expectations in every regard. The Trails of Indochina team in Sydney and Laos helped us to plan our special day as well as our week-long wedding extravaganza with ease (for over 55 guests, from 5 different countries!).
The Trails of Indochina team in Luang Prabang were truly phenomenal. From day one, airport pick up, the guides were friendly, approachable and very knowledgeable. Their English was excellent and many of our friends and families commented on how accommodating they were. Belinda, the country manager was superb. She followed up and followed through with everything we asked of her no matter how small. Her attention to detail was apparent in everything she did and, as a bride, this meant so much to me! I truly felt that I could relax whenever Belinda was in control.
The wedding day was flawless and we were made to feel very relaxed through the entire trip from start to finish.
The Trails of Indochina team were always in touch whenever we needed to arrange car transport, payment details and even last minute trip requests and excursions. We can't thank Trails of Indochina enough for the effort they put in to our wedding week and would certainly recommend their services to any other bride and grooms planning a luxe wedding in Laos!"
Ronald and Barbara
"I want to take this opportunity to thank everyone associated with Trails of Indochina for a wonderful trip. The planning and contents of this trip were perfect. All connections, guides and drivers never missed or were late in any instance. Your guide and driver in Myanmar were fantastic in attending to our medical emergency.
"Trails of Indochina were wonderful and our trip was absolutely amazing. All the hotels we stayed with were perfect and all our guides were very knowledgeable and friendly. Our Myanmar guide, “Michael McIntyre” traveled with us throughout the time and that was great. We loved the culture, people were super friendly and they loved hearing from us.
Thank you very much!"
“I just wanted to let you know what a fantastic experience we had with your company. We started with Quan in Hanoi; he was fantastic on the tours and even waited till we checked in when he dropped us off at the airport. It made us feel looked after the whole time. He was great. Our real love for your company was when we met Tan Thai in Ho Chi Minh City. He had great things to say about what a great employer and man you are. Now, that is what I call above and beyond. He was so helpful, knowledgeable and a great tour operator the entire time and also a genuinely nice person. Again, we felt like we didn't have to worry about anything, Tan had our back the whole time. He is an asset to your company: a very honest, hardworking employee.
Then we met Chea in Cambodia. He is gold. A lovely man, and he kept asking if we would understand him because he really values being able to speak and share with English speaking tourists. He was so full of knowledge and he basically made us feel absolutely comfortable and like we got to see more than anyone else ever would, because of all of his explanation and effort to take us to places. He is also an asset to your company. He is a great photographer too! We have never been on holidays and had so many great photos of us. The thing that made us also love Chea so much was when we asked him if we were late. He said “if you’re late that is fine, if you’re early that is fine too, I will always be here early to make sure you are ok”. He really has a "customer is always right" attitude and he would have helped us in any way possible.
I don’t know if you are lucky, or if you have a great training program, but our experience with your staff was consistent across the 3 places we have traveled to. Kudos to you. And most of all, thank you. Thanks to your company, we had a wonderful time, much more than we would have had alone without a guide.”
Gabriela Figueiredo, Matueté
“My honeymooner clients are back home and they said everything was perfect, the arrangements were impeccable and they loved everything about the trip. Luciana, thank you for all your help and support and congratulations to all Trails of Indochina team.”
Stephen W. Skrainka
“We turned in our trip evaluation to Leo in Hanoi before we returned on Wednesday, but it occurs to us that we never mentioned our guide to Prek Toal in the evaluation even though we listed Prek Toal (Tonle Sap) as one of our favorite places and days. We have lost the papers with the name of the conservation organization and the young woman guide. Her name might have been something like "Kuhma" and she had a young daughter at home. Her English was excellent and she was very organized and prepared. She visited us at the Victoria Hotel in Siem Reap the night before our excursion to Prek Toal and explained the timing and what we would do during the next day, what to bring etc. She explained about the people, their life style and issues, the wild life refuge, took us across the lake (past floating villages), up the river after we transferred to a small boat and new driver, identified 26 different species of water and shore birds and many more individuals, gave us a list of the pieces identified, took us to the floating elementary school and was in every way an excellent guide. So we did want to mention this to you in case you would want to recommend her to others.
We would definitely agree that she was excellent and very conscientious. Thank you.
“Thank you for organizing our trip so well and making us feel so welcome and cared for at every stop. Everything was beautifully organized and our holiday was mostly perfect and trouble free, thanks to your expert assistance”
Yvonne and Barry
“We are writing today to especially commend one of your guides, Hau Phan, who put his heart and soul into making every minute of our time with him a joy. He was extremely well informed, his English was excellent, his attention to our special needs was amazing and his ability to make small adjustments to our itinerary to suit our particular likes, even when it took a lot of extra time and effort, was outstanding. He made sure to include extra walking which we love, even when it meant making phone calls and shifting times. He ensured that we enjoyed authentic food and that we had lots of tips for our free days. He was warm and welcoming and made us feel really at home in your wonderful country. We can't praise him enough! He is absolutely the best guide we've ever had and deserves to be recognized for his commitment and excellent abilities”
Patricia, Softour Viagens e Turismo
“Thanks for everything with my clients, they simply LOVED everything - Perfect!. They had a very great time. I don’t know how to thank you enough!”
Helen Zeilberger, Protravel International Inc
“Just spoke to my clients who are happily at their hotel in Hanoi and thrilled to pieces with the amazing service and attention from the Park Hyatt staff and the miracle workers at Trails of Indochina.“
Rachel & Benny Goldstein / Fay & Geoff Sadler
“My husband and I recently travelled to Vietnam and Cambodia with another couple from the 25th December 2011 and returned on the 15th January 2012. We wanted to let you know how much we enjoyed the tour and the experience. We would especially like to commend our tour guide in Hue and Hoi An, Tony who was absolutely marvelous. He could not do enough for us and he was very informative and very helpful. Also Sin in Siem Reap was fantastic as well as Mai Fam in Sapa. The experience of Vietnam was so enjoyable and your tour was so professional that we have recommended you to all our friends and I am sure they will follow our lead and travel with your company. Thank you again.”
Robert and Maureen Perkins
“We would like to express our thanks to your company for a really wonderful holiday in Vietnam. Every aspect of it was just perfect. Ms Moon Tran made the arrangements very quickly, always answering every question and request with no delay, and making every effort to give us exactly what we wanted. Her judgment on the right hotels was perfect. The guides and drivers were wonderfully helpful. We particularly want to mention Mr Nguyen Viet Tran in Hue and Hoi An and Ms Pham Anh Ngoc in Ho Chi Minh City. They were amazing, so enthusiastic, helpful, friendly and knowledgeable. We have come back to Australia just singing your praises, and urging our friends to use your company for their holidays too. And of course we fell in love with Vietnam. Many thanks to you all.”
“I would like to thank you and everyone at Trails Of Indochina for the great service and you presented Vietnam and Cambodia wonderfully. All the services ran very smoothly every step of the way. We all thoroughly enjoyed our guides in all the cities - Tom in Hanoi, Tom in Hue and Hoi An, Thanh in HCMC and Chen in Siem Reap. They are so knowledgeable at presenting the history and culture of the countries. We hated to leave every one of them! The drivers were very good and we felt safe as they maneuvered their way through the cities. The accommodations were the best including the locations and the staff at each hotel were wonderful. The Halong Bay cruise was a delight and we were pleasantly surprised at the high level of accommodation and food on the boat - we loved it. The people of Vietnam and Cambodia are so warm and genuine - it was hard to come back. It is hard to say what was the highlight of the trip. I personally think the entire trip was something I will never forget.”